FAQ

Answers to all your Qs

And if they aren't answered here, don't hesitate to reach out and contact us!

Most of our items are made to order and handmade for you and your dog.  Our current making times are are listed on each product

    Items listed as ready-to-ship or premade will ship in 2-4 business days after ordering.

    Yes, we can customize many different products. 

    Please email us at hello@northrangedogs.com

    We take most major credit cards through Shopify – a secure third party credit card processing company. North Range Dogs doesn’t store any credit card information.

    We also take Paypal.  You don’t have to have a Paypal account to use Paypal.

    Canadian customers can use eTransfers to send payment.  Payments should be sent immediately after your order is placed to orders@northrangedogs.com.

    Both Shopify and Paypal are recognized as industry leaders in payment processing and security.

    We also take cash or Square for local in person payments.

    All of our orders are handmade for you and your dog.  They are shipped when they are completed.  

    All orders have flat rate shipping & handling fees depending on the shipping location.  The cost is listed at checkout.

    Full shipping details can be found in our shipping policies.

    We want you to be happy with your order!  We will try our very best to work with you to sort out any issue.  

    Please see our return policy here

    Yes, but because we make everything as it is ordered we do need notice of order or cancellation within 12 hours of placing your order.   Please send us an email at hello@northrangedogs.com with the changes you want to make or cancellation request.

    Cleaning and care is super easy!  Check out our Care Page for all the information you need

    Heck yes we do!  Check out our Lifetime Guarantee here

    We haven't found a way to make great gear that is also chew proof, unfortunately our guarantee doesn't cover chewing, normal wear and tear, or damage from misuse. We are happy to try to repair anything that may have had an encounter with sharp puppy teeth or other misadventures. Don't hesitate to reach out to us at hello@northrangedogs.com

     

    Don't hesitate to reach out and contact us!