Don't mind the dust, we're still getting the final touches (and the rest of the product) loaded into the new site!

FAQ

Answers to all your Qs

And if they aren't answered here, don't hesitate to reach out and contact us!

 

Most of our items are made to order and handmade for you and your dog.  Our current making times are:
  • Range Rope Leashes: 12-18 days
  • Explore Leashes 10-14 days

Items listed as ready-to-ship or premade will ship in 2-4 business days after ordering.

-updated Oct 1 2021

Yes, we can customize many different products. 

If you are interested in a custom colour Range Rope Leash please visit this page where you can order one.

For all other custom inquiries, please email us at hello@northrangedogs.com

We take most major credit cards through Shopify – a secure third party credit card processing company.  North Range Dogs doesn’t store any credit card information.

We also take Paypal.  You don’t have to have a Paypal account to use Paypal.

Canadian customers can use eTransfers to send payment.  Payments should be sent immediately after your order is placed to orders@northrangedogs.com.

Both Shopify and Paypal are recognized as industry leaders in payment processing and security.

We also take cash or Square for local in person payments.

All of our orders are handmade for you and your dog.  They are shipped when they are completed.  

All orders have flat rate shipping & handling fees depending on the shipping location.  The cost is listed at checkout.

Full shipping details can be found in our shipping policies.

We want you to be happy with your order!  We will try our very best to work with you to sort out any issue.

Yes, but because we make everything as it is ordered we do need notice of order or cancellation within 6 hours of placing your order.   Please send us an email at hello@northrangedogs.com with the changes you want to make or cancellation request.

Cleaning and care is super easy!  Check out our Care Page for all the information you need

We guarantee everything we make to be free of manufacturers defects for one year from the date of purchase.  If you have any problems, please don't hesitate to contact us at hello@northrangedogs.com

We haven't found a way to make great gear that is also chew proof, unfortunately our guarentee doesn't cover chewing, normal wear and tear, or damage from misuse.  We are happy to try to repair anything that may have had an encounter with sharp puppy teeth or other misadventures. Don't hesitate to reach out to us at hello@northrangedogs.com

 

T-shirts are made by a printing partner in the USA

Don't hesitate to reach out and contact us!