Shipping policy

All of our orders are handmade for you and your dog. They are shipped when they are completed.  Ready-to-ship items ship within 2-4 days. Current processing times are listed on our FAQ page.  If your order will take longer to process for any reason we will let you know ASAP.

All orders have flat rate shipping & handling fees depending on the shipping location. The cost is listed at checkout.

We ship everything from Calgary Alberta, Canada

Canadian Orders:

Orders are shipped with Canada Post or UPS.  You can choose to use either Regular or Rush shipping

Depending on your location: Regular Parcel Mail should arrive within 8-10 business days and Rush Shipping within 3 business days. Shipping may take longer during peak periods, such as before the holidays. Unfortunately, shipping delays are outside of our control. 

United States Orders:

Orders are shipped by taking them to the border, clearing them through customs, and then shipping via USPS. While this may seem complicated, it really is the fastest and least expensive shipping method we have found.

Packages generally take 4-10 business days to arrive after they leave our workshop.

Shipping may take longer during peak periods, such as before the holidays. Unfortunately, shipping delays are outside of our control. 

International Orders:

Your order will ship with Canada Post through regular parcel mail.  If you need upgraded shipping, please contact us at hello@northrangedogs.com

PLEASE NOTE: tracking is not included with your package.  If you need to have your package tracked please contact us, but be aware that adding tracking is very expensive for international order

Packages to the rest of the world may take up to 2-3+ weeks to arrive.  Shipping may take longer during peak periods, such as before the holidays. Unfortunately, shipping delays are outside of our control. 

Lost or Missing Packages:

If your package does not turn up within the expected timeframe, please contact me and I will do my best to rectify the situation! However, please be aware that I don’t consider a parcel ‘lost’ until it has been a full 30 days from the date of shipping, and I will not replace an item sooner than this. 

Custom, Brokerage, and other International fees:

If you live outside of Canada or the US, you may be charged additional customs, taxes, brokerage or other fees associated with purchasing items from a country other than your own.  These fees are solely your responsibility, and we have no control over what you may be charged.  If you are concerned about your country’s customs laws, please investigate before purchase.