Refund policy

We want you to be happy with your order!  We will try our very best to work with you to sort out any issues. Here are the policies that guide us. Please don't hesitate to contact us at hello@northrangedogs.com with any questions. 

Return Period

Items eligible for return, please contact us within 7 days of receipt of your order and mail the product back within 14 days. Returns and exchanges are not accepted after this time.

Condition of Returned and Exchanged Goods

Items must be returned in the same brand-new condition that you received them in (i.e. unworn or unused, with tags). You’ll also need the receipt or proof of purchase. Items that have been used or worn (scratched, dirty or damaged) are not eligible for return or exchange.

Shipping Costs 

The buyer is responsible for all shipping & duty charges for returned/exchanged items.  If you are returning from outside of Canada, please mark your package & customs forms with "Return of Goods" to avoid additional duty charges. Any duty charges incurred by us to receive your returned items will be deducted from your refund amount.  Shipping costs are non-refundable. 

Return and Exchange Fees

  • If you are exchanging an item, a 20% remaking fee will apply
  • If you are returning an item, a 40% restocking fee will apply
  • These fees are based on the original retail price of the item before any discounts. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can make it right. 

Exclusions and non-refundable/non-exchangeable items 

  • Custom orders/customized items/custom items (including rope leashes, personalized items, and made to order gear)
    Due to their custom, one-of-a-kind nature, we are unable to accept returns on custom items.
    Custom orders may be cancelled and refunded within 12 hours of placing the order by emailing hello@northrangedogs.com.
  • Gift Cards cannot be returned
  • Sale Items Cannot be returned
  • Products marked as final sale cannot be returned.Â